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Catherine Armstrong
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Books


Does Anybody Hear Me?
How Leaders Communicate So People Will Listen
 

 

Ever found yourself puzzling over these questions?

  • How can I communicate with my staff so that they get the message?
  • How come people don’t do what I tell them to do?
  • How can I tell someone that they need to do a better job and not make them angry?
  • We have all these meetings and still nothing gets done. What’s the point?

In this book I share some simple, yet effective, techniques.

  • Communicate so people will listen
  • Give effective feedback
  • Listen actively
  • Communicate in conflict and pressure situations
  • Conduct effective meetings
  • Communicate in a virtual world

Purchase Now!
$19.97 (CDN) + GST + S/H

(allow 4-6 weeks for delivery)


Be the LEADER They Love!
Attracting, Developing & Retaining People While Earning Their Trust

 

Five leadership experts from diverse paths share their time-tested strategies and coaching techniques. These timeless principles will soon become a prerequisite for managing workplaces.

The Leader Smarts Team sees more and more job seekers gravitating to employers who apply these leadership skills.

Be the LEADER They Love! furnishes leaders with everything they need to attract, develop and retain top talent, now and far into the future.

 

Purchase Now!
$27.97 (CDN) + GST + S/H

(allow 4-6 weeks for delivery)


Building Bridges to Agreement: The Art of Principled Negotiation

 

Each of us negotiates every day. We negotiate with family members on what, when and how things need to be done. We negotiate with our colleagues at work on allocation of various resources. We negotiate with our managers and staff and we negotiate with clients.

Despite the fact that we negotiate regularly, many people dislike engaging in negotiations. It seems that they are caught in a dilemma: they can get the most for themselves by being tough or they can be conciliatory and give away too much. Many of us are familiar with negotiations where in order for one side to win, the other side must lose. The problem with competitive negotiation is that we can jeopardize relationships with colleagues, clients or family members, and the solution may not last.

Most people want to participate in decisions that affect them. Principled negotiation allows us to create solutions that help both parties win and build and strengthen relationships. It is a way to influence others and have our needs met even when we do not hold position power.

Purchase Now!
$14.97 + GST + S/H

(allow 4-6 weeks for delivery)


Multiple Item Discount!

Be the Leader They Love! plus Does Anybody Hear Me?
for only $40.00 (CDN) + GST + S/H
(allow 4-6 weeks for delivery)

Purchase all three books - Be the Leader They Love!, Does Anybody Hear Me? and Building Bridges to Agreement for
only $50.00 (CDN) + GST + S/H
(allow 4-6 weeks for delivery)

Bulk Orders Available:

25-49

10% Discount

50-99

15% Discount

100 or more

20% Discount


Contact Catherine to inquire about bulk item purchase.


 
 
Armstrong Training - Helping People work with People

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Catherine's Affiliations


International Association of Facilitators

Member of Edmonton Speakers

   
 

Contact Armstrong Training and Development

e-mail: catherine.armstrong@telus.net
Telephone: 780-443-3697

 

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